Service Advisor

Job description

– Establish rapport and trust with customers.
– Document vehicle problems by listening to customers describe them and by asking probing questions.
– Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
-Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
– Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
– Offer additional maintenance and repair services to customers when appropriate.
– Undertake additional related responsibilities as required.

Job specification

– Excellent customer service skills.
– Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
-Organisational skills.
-Good communication, spoken and written English, Arabic is a plus.
-Detail oriented

Diploma in Mechanical or Automobile Engineering