Job description

– Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
– Work with other Department personnel in order to assist them with parts information as required.
– Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
– Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
– Offer all required parts and any additional accessories to customers.
– Monitor sales discounts according to department limit and company policy.
– Research the availability of certain parts, either within the retail facility or from other sources as necessary and
– Perform other duties as assigned by the Parts Manager.
– Provide correct parts to the customer
– Provide quotations and estimates within the time frame
– Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
– Undertake additional responsibilities as required.

Qualifications

– Experience and knowledge in Parts Sales/Catalog is a must and parts product handling, preferably heavy equipment a plus.
– General understanding of automotive systems.
– Awareness of safety policies and procedures.
– Ability to use inventory information on a computer screen and can locate parts by checking parts numbers.
– Good communications skills – in person and on telephone.
– Willingness to initiate calls to customers to give and receive information.
– Ability to effectively communicate with all other departments in the retail facility.
– Is able to work independently, managing his or her time and work flow.
– Detail oriented.
– Computer skills – Microsoft Office / Inventory systems.

Education
Engineering degree/equivalent experience – business emphasis.