Service Advisor

Job description

- Establish rapport and trust with customers.
- Document vehicle problems by listening to customers describe them and by asking probing questions.
- Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
-Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
- Offer additional maintenance and repair services to customers when appropriate.
- Undertake additional related responsibilities as required.

Job specification

- Excellent customer service skills.
- Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
-Organisational skills.
-Good communication, spoken and written English, Arabic is a plus.
-Detail oriented

Education
Diploma in Mechanical or Automobile Engineering

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