Parts Advisor

Job description

- Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
- Work with other Department personnel in order to assist them with parts information as required.
- Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
- Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
- Offer all required parts and any additional accessories to customers.
- Monitor sales discounts according to department limit and company policy.
- Research the availability of certain parts, either within the retail facility or from other sources as necessary and
- Perform other duties as assigned by the Parts Manager.
- Provide correct parts to the customer
- Provide quotations and estimates within the time frame
- Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
- Undertake additional responsibilities as required.


- Experience and knowledge in Parts Sales/Catalog is a must and parts product handling, preferably heavy equipment a plus.
- General understanding of automotive systems.
- Awareness of safety policies and procedures.
- Ability to use inventory information on a computer screen and can locate parts by checking parts numbers.
- Good communications skills – in person and on telephone.
- Willingness to initiate calls to customers to give and receive information.
- Ability to effectively communicate with all other departments in the retail facility.
- Is able to work independently, managing his or her time and work flow.
- Detail oriented.
- Computer skills – Microsoft Office / Inventory systems.

Engineering degree/equivalent experience – business emphasis.